Deposit / Balance Payment
For bookings made up to 28 days before the start of the trip, a deposit of 20% of the total rental price must be paid at the time of the online booking. This payment is required for us to issue a binding booking confirmation.
The remaining balance is due no later than 28 days before arrival. You will receive a reminder email from us in due time, including a link to the online payment process.
If the remaining balance is not paid within the specified deadline, the booking will be automatically cancelled and the deposit already paid will be retained as a cancellation fee.
For last-minute bookings made within 28 days before arrival, the full rental price must be paid during the online booking process in order to receive a binding booking confirmation.
Available electronic payment methods during the online booking process: credit card, PayPal or Stripe.
Cancellation / Cancellation Fee
Cancellation via our online cancellation process is free of charge up to 60 days before the start of the trip.
For cancellations made later, the following cancellation fees apply:
Up to 28 days before arrival: the amount of the deposit paid, or 20% of the total rental price
Up to 14 days before arrival: 50% of the total rental price
From 13 days before the arrival date: 90% of the total rental price
Arrival / Check-in
Check-in: 14:00 to 21:00
Check-out: 08:00 to 11:30
Please inform us in advance of your expected arrival time via email or WhatsApp.
Rental Deposit / Final Inspection / Compensation for Damages
We do not require a rental security deposit.
Our local representatives will carry out a final inspection in your presence in order to mutually document any damage caused during your stay.
Except for minor damage, appropriate compensation for damages must be paid.
Target Guests and Minimum Age Requirement
The house is ideal for families and couples travelling together.
The minimum age for renting the property is 25 years.
Children / Baby Cots
Children are very welcome.
Baby cots are available upon request.
Smoking
Smoking is not permitted inside the house.
Smoking is allowed in the garden and on the terrace.
Parties & Loud Music
The holiday home is located in a quiet residential area surrounded by nature, where neighbours treat each other with respect and consideration.
Loud parties on the terrace are not permitted.
Pets
Pets are not permitted.
Trained dogs may be accepted as an optional additional booking, provided that they are kept exclusively within the enclosed outdoor area.
Cleaning / Final Cleaning
During the rental period, guests are responsible for maintaining the cleanliness and hygiene of the holiday home.
Final cleaning is included in the total rental price and is carried out by our local team.
Use of Sports Equipment
The available sports equipment may be used free of charge, including:
Volleyball equipment, beach balls, snorkelling equipment, bodyboards, exercise mats, dumbbells, Blackroll foam rollers, trampoline, skipping ropes, resistance bands and more.
Wi-Fi – Internet – International TV
Internet access, secure Wi-Fi and international Android TV with VPN access are available free of charge during your stay.
Food & Beverage Use
Guests are welcome to use the available stock of non-perishable food and beverages.
Any items used should simply be replenished before departure.
Barbecue Grill
In the Canary Islands in general, and also at our holiday home, outdoor barbecuing on a private terrace or in the garden is permitted.
A Weber kettle barbecue and charcoal are provided.
Guests must ensure that sparks are prevented from spreading.
Assistance with Problems During Your Stay
If you require assistance or encounter any problems during your stay, our local representative will be happy to provide advice and support.
Contact details are available inside the house.
Languages spoken: German, English, Spanish and Italian.
